Customer Service Frequently Asked Questions

Find Answers to Your Billing Questions

Common Phone Numbers
UC Health charges for services on an itemized basis. Fees for other physician services such as radiology or anesthesia will be billed separately. For questions regarding your hospital bill you may call our Customer Service department Monday through Thursday 8 a.m. – 9 p.m. or Friday 8 a.m. – 4:30 p.m. Customer Service: 513-585-7600 or 800-277-0781Email: pfs@uchealth.com

For questions regarding other services, please contact these organizations directly:

University Hospital

Anesthesia: 513-872-7103
Radiology: 513-245-3600
E.R. Physicians: 513-281-4473

West Chester Hospital

Anesthesia: 513-558-5024
Radiology: 513-872-4500
E.R. Physicians: 513-281-4582

The Drake Center

Radiology: 513-245-3600
Physical Medicine & Rehabilitation: 513-585-9009

Fort Hamilton Hospital

Anesthesia: 800-222-1442
Radiology: 800-358-6441
E.R. Physicians: 800-875-7374, ext. 2074

Insurance Billing
You are responsible for providing all insurance information and establishing the proper sequencing of primary and secondary coverage (coordination of benefits) at the time of registration. Co-payments are due prior to discharge.UC Health will send a bill to your primary insurance company within a few days of your discharge. Your insurance is expected to pay your claim within 30 days. After your visit, you should receive an Explanation of Benefits (EOB) from your insurance company stating how much the insurance company paid and how much you owe. You are responsible to verify that your insurance company pays in a timely manner. Fulfilling this responsibility may require you to contact your insurance company. Your coverage is between you and your insurance company. We will help you present your claim, but you must take ultimate responsibility for your account.Most insurance plans have determined certain services that may not be covered, such as preventive visits, immunizations or elective services. We try to inform you of the rules ahead of time, but we don’t always know if a service is covered. Since there are so many coverage plans available, you are encouraged to review your policy and contact your insurance company.
Health Plans Accepted
Click here to see a list of health plans accepted by UC Health hospitals. This information is subject to change at any time without notice. Please contact your health plan to confirm continued participation in your particular network.
Paying Your Bill
UC Health offers a number of convenient ways to pay your bill:Online: https://secure.uchealth.com/billpay/24-hour pay-by-phone: 513-585-7600 or 800-277-0781

Mail:
UC Health
P.O. Box 740117
Cincinnati, OH 45274-0117

Drake patients only, mail to:
The Drake Center
P.O. Box 643285
Cincinnati, OH 45264-3285

Please note guarantor number on payment for proper credit.

Financial Assistance
UC Health is committed to providing financial assistance to those in need. Eligibility is based upon family size and income. Follow this financial assistance link for more information.
Other FAQs
Patient Billing FAQ
Insurance Billing FAQ
Financial Assistance FAQ

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