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Financial Services
- Pay Bill
- Customer Service Frequently Asked Questions
- Pricing Disclosure
- Health Plans Accepted
- Your Responsibilities
- Discounts
- Billing Terminology
- Insurance Billing Frequently Asked Questions
- Understanding Your Statement
- Patient Billing Frequently Asked Questions
- Financial Assistance Frequently Asked Questions
- Financial Assistance
- Contact Us
- Ayuda Financiera (En Español)
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Contact Us
Contact the UC Health Customer Service department for answers to questions about a discount for the uninsured.
You may contact us Monday through Thursday, 8a.m. – 9p.m. and Friday 8a.m. – 4:30p.m.
Customer Service
Phone: 513-585-6200
Toll-free: 800-277-0781
Email: pfs@uchealth.com

Discounts
Discount to Self-Pay Patients Who Do Not Qualify for Financial Assistance
UC Health facilities provide discounted pricing to uninsured patients who do not qualify for charity assistance.
The discount is equal to 40 percent of the estimated gross charges for anticipated hospital services. It is automatically applied at the time of billing to all accounts designated as “self-pay” when charity assistance criteria are not met.
Patients without medical insurance or, in some cases those whose plan coverage does not pay for an anticipated hospital service, qualify for the uninsured discount. Whenever possible, financial counseling and discounted pricing will be discussed with patients prior to admission or before discharge from the hospital.
The UC Health uninsured discount applies only to hospital charges. Charges for physician professional services provided while a patient is hospitalized, or charges by other providers for non-hospital services, are not covered by the UC Health charity care policy.