80-Plus UC Health Clinicians Are Recognized for Best Possible Patient Experience Scores

Congratulations to our 80-plus UC Health physicians and advanced practice providers for being recognized as the top 1 percent of clinicians in the nation for having the best possible patient experience scores. This recognition-worthy data was recently revealed in new calendar-year metrics for 2017, which shows patients rated UC Health clinicians better than 99 percent of clinicians across the country*.

Based on advances in data methodologies, our organization has a well-established way to review this information in an accurate and systematic fashion. This compelling data shows a dramatic increase in patient experience scores for UC Health clinicians year after year. In fact, within a two-year time period, UC Health physicians and advanced practice providers achieved a 667 percent increase in the amount of clinicians ranked in the nation’s top 10 percent. There was also a substantial uptick in the number of UC Health clinicians who were among our nation’s top 1 percent.

These high-ranking scores are a testament to the outstanding care our clinicians provide every day. As an accountable and transparent organization, we not only continuously review, share and goal-set in alignment with patient experience, we proudly display real patient comments and experience levels on our own website, uchealth.com.

Thank You for Making a Difference

We wish to thank and recognize our UC Health clinicians for making a difference in our communities through the highest level of patient care. We are grateful for their tireless commitment, excellence and compassion.

UC Health physicians and advanced practice providers ranked in the nation’s top 1 percent in 2017:

Brian Adams, MD, Dermatology
Syed Ahmad, MD, Surgical Oncology, Surgery
Lesley Arnold, MD, Psychiatry
Lauren Ashbrook, MD, Primary Care/Internal Medicine
William Barrett, MD, Radiation Oncology
Robert Baughman, MD, Pulmonology
Ivan Bennett, PA-C, General Surgery/Bariatric Surgery
Caroline Billingsley, MD, Obstetrics and Gynecology
Janet Boyle, MD, Nephrology
Robin Bratt, CNP, Neurology
John Breneman, MD, Radiation Oncology
Christine Burrows, MD, Primary Care/Internal Medicine/Pediatrics
LeAnn Coberly, MD, Primary Care/Internal Medicine
Ryan Collar, MD, Otolaryngology/Facial Plastic and Reconstructive Surgery
Zelia Correa, MD, Ocular Oncology/Ophthalmology
Anna Daddabbo, MD, Primary Care/Family Medicine
Stephen Dailey, MD, Orthopaedics/Sports Medicine
Estrelita Dixon, MD, Primary Care/Internal Medicine
Kathleen Downey, MD, Primary Care/Family Medicine
Mary Duck Robertshaw, MD, Primary Care/Internal Medicine/Pediatrics
Andrew Duker, MD, Neurology
Jean Elwing, MD, Pulmonology
Carl Fichtenbaum, MD, Infectious Disease
Robert Finlay, MD, Primary Care/Internal Medicine
Angela Fitch, MD, Primary Care/Internal Medicine/Pediatrics/Weight Loss
Timothy Freeman, MD, Primary Care/Family Medicine
Maureen Gartner, CNP, Neurology
Saulius Girnius, MD, Hematology Oncology
Matthew Hardin, MD, Primary Care/Internal Medicine, Pediatrics
Charles Hattemer, MD, Cardiology
Russell Hoffman, CNP, Cardiology
Michael Holliday, MD, Primary Care/Family Medicine
Bradley Huth, MD, Radiation Oncology
Kay Johnson, MD, Primary Care/Internal Medicine
Pamposh Kaul, MD, Infectious Disease
Jeanne Kavinsky, MD, Primary Care/Internal Medicine
Jordan Kharofa, MD, Radiation Oncology
Sid Khosla, MD, Otolaryngology
Rebecca Leach, CNP, Primary Care
Jaime Lewis, MD, Surgical Oncology
Elyse Lower, MD, Hematology Oncology
Keith Luckett, MD, Infectious Disease
Michael Luggen, MD, Rheumatology
Bradley Mathis, MD, Primary Care/Internal Medicine
Stephen Medlin, DO, Hematology Oncology
Jennifer Molano, MD, Neurology/Sleep Medicine
Brian Moseley, MD, Neurology
Caroline Mueller, MD, Primary Care/Internal Medicine/Pediatrics
Emily Muntel, MD, Rheumatology
Lauri Nandyal, MD, Primary Care/Family Medicine
Robert Neel IV, MD, Neurology/Neuromuscular Disorders
Ian Paquette, MD, Colon and Rectal Surgery/Oncology
Myles Pensak, MD, Otolaryngology
Michael Privitera, MD, Neurology
John Quinlan, MD, Neurology/Neuromuscular Disorders
Elizabeth Rabkin, MD, Primary Care/Internal Medicine
Janice Rafferty, MD, Colon and Rectal Surgery
Kevin Redmond, MD, Radiation Oncology
Greg Rouan, MD, Primary Care/Internal Medicine
Laura Sams, MD, Neurology/Neuromuscular Disorders
Shimul Shah, MD, Transplant Surgery
Elizabeth Shaughnessy, MD, Surgical Oncology
Jonathan Snyder, MD, Colon and Rectal Surgery
Kerith Spicknall, MD, Dermatology
Sandra Starnes, MD, Thoracic Surgery
Daniel Tanase, MD, Pulmonology
Nita Walker, MD, Primary Care/Internal Medicine
Lauren Wang, MD, Primary Care/Family Medicine
Avis Ware, MD, Rheumatology
Eric Warm, MD, Primary Care/Internal Medicine
Brad Watkins, MD, General Surgery/Bariatric Surgery
Kathleen Woeste, CNP, Hematology Oncology
Robert Wones, MD, Primary Care/Internal Medicine
Sharice Wood, MD, Primary Care/Internal Medicine
John Wyrick, MD, Orthopaedics/Sports Medicine
Abid Yaqub, MD, Endocrinology
Frederick Zeller, MD, Pulmonology/Sleep Medicine
Joni Zinser, CNP, Primary Care/Internal Medicine


* The ratings are defined by Press Ganey’s Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS) survey, a nationally standardized tool to measure patient perceptions of care delivered by a provider in an office setting. Specifically, these rankings apply to the CG-CAHPS survey question that asks patients to rate a provider on a scale of 0 to 10 (10 being the best score possible). The 80-plus UC Health clinicians who ranked as the top 1 percent in the nation received consistent scores of 9 or 10 on 30 or more patient survey responses in 2017. Press Ganey advises measuring against no less than 30 survey responses per provider to ensure consistency and accuracy. These ratings span across many specialties and are measured against scores of other academic medical center physicians and advanced practice providers in the U.S. Advanced practice providers are defined in this instance as certified nurse practitioners and certified physician assistants.

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