UC Health Response to Facebook Allegations


UC Health became aware of this incident shortly after the screenshot of this patient’s billing record appeared on Facebook, when she brought it to our attention. We took swift action and our investigation revealed that the record had been accessed by a Financial Services employee who did not have a business reason to do so. This employee had been fully trained and acknowledged her responsibilities under law and UC Health policy, but apparently accessed the billing record through a personal motivation. The individual’s employment was terminated, and we reported the incident to federal authorities. This occurred within days of the patient making us aware of this occurrence. UC Health also investigated the concerns expressed in the lawsuit regarding other UCMC employees; however, no other employee was determined to have inappropriately accessed the record, nor would the assistance of any other employee have been required to acquire and distribute the screenshot in question. We made Mr. Allen aware of these findings, but he chose to include the allegations in the Complaint that was recently filed.

We are outraged that anyone might misuse a position with UC Health to attempt to embarrass or cause harm to another person. This is contrary to our ethic and the training we provide to our associates, and we took immediate action as a result. The allegations in the recent lawsuit are isolated to the people named in the lawsuit, and by no means reflect the conduct of UC Medical Center associates, who are dedicated to serving thousands of patients annually and safeguarding the personal health information that has been entrusted to them. All associates have been reminded that the unauthorized access or viewing of medical records, or the unauthorized sharing of PHI, is a betrayal of that trust, and cause for immediate termination.

Lee Ann Liska
President and CEO of UC Medical Center

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