UC Health Names System’s First Chief Experience Officer

CINCINNATI (Monday, June 25, 2018) — UC Health, the region’s academic health system, has hired Jennifer Jasmine E. Arfaa, PhD, as the system’s first chief experience officer. She will join the organization on Monday, Aug. 6.

In this new role, Arfaa will work with UC Health’s Patient Experience Committee to develop an integrated structure and programs to improve the patient experience across the system. UC Health served nearly 365,000 patients across four inpatient campuses and 61 outpatient locations last fiscal year.

“I am pleased to welcome Jasmine to UC Health,” said Richard P. Lofgren, MD, president and chief executive officer. “Our patients and their families are at the center of all that we do each day. In addition to providing the world-class medical care for which we are known, our organization is committed to providing an outstanding patient experience and service excellence at all levels.”

Arfaa comes to UC Health from Thomas Jefferson University Hospital in Philadelphia, where she served as chief patient experience officer and as vice president for patient experience at Jefferson’s flagship hospital in Center City.

A veteran leader in patient and family experience, she brings expertise in organizational leadership and development as well as process improvement. Her achievements include the creation of Jefferson’s first Patient and Family Advisory Council and oversight of Jefferson’s All-STAR Reward and Recognition Program, which recognized hospital employees whose service went above and beyond the routine.

Prior to her work at Jefferson, Arfaa worked in patient experience at The Johns Hopkins Bayview Medical Center in Baltimore. She earned a PhD in organizational leadership and development in health and human services from the University of Maryland, and she holds a master’s of health services administration from The George Washington University’s School of Public Health and Health Services in Washington, D.C.

“I am looking forward to Jasmine’s leadership,” said Ann Smith, senior vice president, inpatient services. “Working with others across the system, she will advance our strategic goal of continuously improving the patient experience.”

“I am excited to join the UC Health team and look forward to building upon the work of the Patient Experience Committee to help focus upon and continuously improve the experience patients and families have across the entire system,” Arfaa said.


About UC Health

UC Health is an integrated academic health system serving the Greater Cincinnati region. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching – a combination that provides patients with options for even the most complex situations. Members of UC Health include: University of Cincinnati Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians (includes nearly 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute; UC Cancer Institute; and UC Heart, Lung & Vascular Institute. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at UCHealth.com.

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