UC Health Wins National Award for Patient Loyalty

UC Medical Center named to 2019 NRC Health Top 100 Consumer Loyalty list

CINCINNATI (Aug. 27, 2019)—UC Health’s University of Cincinnati Medical Center has been named to the NRC Health Top 100 Consumer Loyalty List, which recognizes hospitals that provide outstanding patient experience and garner extraordinary loyalty from patients.

University of Cincinnati Medical Center

“At UC Health, we put patients and families first in all that we do, and we are proud when that is recognized by those we serve,” said Ann Smith, senior vice president for inpatient services at UC Health and interim chief administrative officer for UC Medical Center.

The 2019 NRC Health Consumer Loyalty Award is the first and only loyalty-based hospital ranking in the U.S. UC Medical Center was honored based on results from NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country.

NRC Health surveys more than 310,000 households in the contiguous U.S., measuring their engagement with healthcare brands in their communities. Organizations that win the Consumer Loyalty Award score exceedingly well on seven different metrics of patient loyalty, including access, engagement, experience, and net promoter score.

“UC Medical Center and the other outstanding healthcare facilities included in the Consumer Loyalty Awards list are leading the way toward a new elevated standard for the patient and consumer experience,” said Brian Wynne, vice president and general manager at NRC Health. “This award recognition is a reflection of the trust UC Health has built with its patient communities, and speaks to the exceptional work being done by UC Health to provide compassionate care and inspire consumer loyalty.”

UC Health serves more than 435,000 unique patients each year across four inpatient campuses, including UC Medical Center, as well as 58 outpatient locations. Last year, more than 1.8 million visits and admissions were recorded across the health system.

The 2019 NRC Health Consumer Loyalty Award winners were publicly announced at the 25th annual NRC Health Symposium in Nashville, Tennessee in August.



About UC Health
UC Health is an integrated academic health system serving the Greater Cincinnati and Northern Kentucky region. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching – a combination that provides patients with options for even the most complex situations. Members of UC Health include: University of Cincinnati Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 800 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute; UC Cancer Institute; and UC Heart, Lung & Vascular Institute. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at UCHealth.com.


About NRC Health
For 37 years, NRC Health (NASDAQ: NRC) has been committed to achieving human understanding and bringing healthcare organizations closer to their customers than ever before by illuminating and improving the key moments that define an experience and build trust. Guided by their uniquely empathic heritage, proprietary methods, skilled associates, and holistic approach, NRC Health helps its customers design experiences that exceed expectations, inspire loyalty, and improve well-being among patients, residents, physicians, nurses, and staff. For more information, call 800-388-4264, write to info@nrchealth.com, or visit www.nrchealth.com.

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