West Chester Hospital Earns Emergency Center of Excellence Designation

West Chester, OH—March 20, 2012—West Chester Hospital has been nationally recognized as an “Emergency Center of Excellence” by an external benchmarking organization. West Chester Hospital is the only hospital in Ohio to receive the designation this year from the Emergency Excellence group.

The designation was awarded after Emergency Excellence surveyors performed a rigorous review of over 100 key performance indicators linked to the seven “Pillars of Excellence” (safety, satisfaction, space, staff, support, systems and solvency). The review also includes benchmark data collection, and a survey of the emergency department’s physicians, nurses, hospital staff, medical staff and administrators. The award was verified after an on-site assessment.

“West Chester Hospital’s emergency department does a fantastic job,” says Emergency Excellence CEO Mark Reiter, MD, MBA. “Physician-nurse relationships are very good, which translates into excellent patient care. Patients move through the emergency department quickly with minimal waiting time. The West Chester Hospital emergency department’s overall performance is best-in-class.”

West Chester Hospital’s emergency department treats nearly 28,000 patients each year. Unlike most hospital ERs, West Chester’s emergency department uses a unique patient flow process that minimizes the time spent in the waiting room. On average, patients are placed in an emergency department treatment room and see a physician within 15 minutes of arrival.

“As a member of the emergency department team, I am very proud of this achievement,” states Kevin Joseph, MD, president and CEO of West Chester Hospital. Dr. Joseph routinely works in the department as an emergency medicine physician. “This award is certainly validation of our emergency department’s delivery of excellent patient care.”

“Our emergency department team is dedicated to providing our patients with the highest quality care, in a timely manner,” says Kathy Lebowitz, RN, director of the emergency department. “This award recognizes the efforts of our physicians, nurses, staff and leadership team and reflects our commitment to provide exceptional care to our patients.”

Photo: West Chester Hospital employees and members of the EMS community celebrated the Emergency Center of Excellence designation with a plaque presentation on Friday, March 16. Dr. Kevin Joseph, president and CEO of West Chester Hospital, and Elizabeth Leenellett, MD, medical director of emergency medicine (center front) accepted the award on behalf of the department.


About UC Health

UC Health, the University of Cincinnati’s affiliated health system, includes University of Cincinnati Medical Center, ranked one of the best hospitals in the region by U.S. News & World Report; West Chester Hospital, one of Cincinnati’s newest hospitals and the recipient of the 2012 HealthGrades® Outstanding Patient Experience Award™, ranking it above 90 percent of hospitals nationally for patient satisfaction; Drake Center, Cincinnati’s premier provider of long-term acute care; University of Cincinnati Physicians, Cincinnati’s largest multi-specialty practice group with more than 700 board-certified clinicians and surgeons; Lindner Center of HOPE, the region’s premier mental health center; and several institutes focusing on the areas of cancer, the neurosciences, cardiovascular and diabetes. To learn more, visit UCHealth.com.

About West Chester Hospital

West Chester Hospital is a 160-bed, all-private room, hospital located in West Chester, Ohio. Utilizing the very latest in medical technology, and drawing upon the University of Cincinnati’s nearly 200 years of research and medical expertise, West Chester Hospital provides discovery-driven care in a pleasant, healing environment. The hospital is conveniently located and easily accessible from Interstate 75 at Tylersville Road. Services available include an emergency department, inpatient and outpatient surgical procedures, as well as a full spectrum of inpatient and outpatient diagnostic testing and treatment amenities. West Chester Hospital is one of only two hospitals in the Greater Cincinnati and Dayton regions to receive the 2012 HealthGrades Outstanding Patient Experience Award – ranking the facility above 90% of hospitals nationwide for patient satisfaction. For more information about West Chester Hospital, please visit www.UCHealth.com/WestChesterHospital.


Media Contact:
Grant Wenzel

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