Safety & Quality

At West Chester Hospital, we strive to provide an excellent patient experience from the moment you step foot on our campus. Safety is an important aspect of our services, from providing safe and high-quality medical assistance, to ensuring your security while you’re at the hospital.

Medical Precautions

Patient Identification
West Chester Hospital utilizes two forms of identification to make sure the correct patient receives the intended medication or treatment. You will be asked to verify your name and birth date prior to a staff member providing any care, treatment or services. This process will occur multiple times even by the same care provider, during the same day. Please understand this is for the safety of all of our patients.

Surgical event prevention
On the day of your procedure, we will ask you to state your name, date of birth and site for your surgery several times, before and after you enter the operating room. Before your procedure, the physician will confirm your name, date of birth and surgery site, and will mark the site with his or her initials. No marks should be made on any other part of the body.

In addition, the medical team will take a “Time Out” before your procedure and once again confirm your identity, procedure and site. Please be patient and understand this repeated checking of facts is a way to avoid mistakes.

On the consent form, double check that your name, procedure and site (including right or left) are written correctly. If you have any concerns, please talk to your doctor or nurse right away about them.

Public Safety

We employ full-time police officers who are available 24 hours a day to assist you in emergency and non-emergency situations. We are glad to provide Public Safety escorts to and from the parking lots in the evening or whenever assistance is needed.

For your safety, parking lots on the campus of West Chester Hospital are monitored by security cameras and emergency telephones are posted throughout the lots. Please use the emergency phones if you feel unsafe, need assistance with a battery jump or have locked your keys in your vehicle.

Lockable storage cabinets are available in every patient room to temporarily keep your essential valuables such as purse or wallet. However, while you are an inpatient at West Chester Hospital, it is advisable that you send any valuables such as jewelry, credit cards and check books, and laptops or other personal electronics home with a family member.

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