What to Expect as a Patient

The chaplains are pictured in front of the Faith Center in the main lobby.

The chaplains are pictured in front of the Faith Center in the main lobby.

When you arrive at the hospital

Handicapped parking is available in all parking lots at the hospital. You may choose to drop off at the main entrance and then park, or free valet parking is available Monday – Friday between 7 a.m. and 3:30 p.m.

To help patients and visitors navigate our campus, we now offer pick-up and drop-off service (via golf cart) to and from your car. To request golf cart service, including pick-ups from the UPSH or the Sleep Center, please call (513) 375-6519.

Please enter the hospital through the main lobby doors; there will be someone at the information desk between the hours of 8 a.m. – 10 p.m. to help you get to your destination.

If you are arriving between 5:30 a.m.- 8 a.m. for surgery or a procedure, come through the main lobby doors and proceed to the second floor. You may check in at the information desk on the second floor.

Imaging and testing services are located on the first floor, just off the main lobby. You can check in at the main information desk and someone will escort you to the area. Patients and offices can schedule tests by calling 513-585-TEST (8378).

Our emergency department is located on the south side of the hospital facing Tylersville Road. Parking is available just outside the walk-in entrance.

About your caregivers

Our patient care team is committed to providing you with the highest quality care. They will work with you to ensure that you have the best possible experience while you’re at West Chester Hospital. During your stay, you might have questions about what is happening to or around you.

While you are a patient at West Chester Hospital, you may be treated by several different people, including physicians, hospitalists, nurses, and other care providers, which are described below:


Your physician has arranged your admission and directs your care. He or she is the head of your “care team” and is the best person to ask about your condition and treatment. You can make the most of your time with your physician by asking when he or she will visit, then writing down questions and concerns ahead of time. You can also arrange for family members to be present when your physician visits, so they can help write down important information and ask questions on your behalf.


Hospitalists are physicians who specialize in the care of hospitalized patients. They will manage your care when directed to do so by your primary care physician and can attend and treat you from admission through discharge. Your hospitalist will send your primary care physician regular reports about the care you have received


Intensivists are physicians who specialize in the care of intensive care unit (ICU) patients. They will work with your regular physician and care for you if you are admitted into the ICU.


A registered nurse is a highly trained and skilled professional who is responsible for the treatment, safety, and recovery of the patient. Your nurse can help educate you on issues of healthy living and wellness as well as any current or chronic disease and treatment. A nurse performs treatments and procedures as prescribed by physicians, physician assistants and nurse practitioners.

Other Clinicians

You may also be cared for by Clinical Care specialists, including: Patient Care Assistants, Respiratory Therapists, Physical Therapists, Occupational Therapists, Speech Therapists, Imaging Technicians, and Social Workers. These types of health care workers assist nurses by giving basic care, taking vital signs, administering hygienic care, assisting with feeding, giving basic psychosocial care, housekeeping, and similar duties. All of these workers will be identifiable by wearing a nametag.

Patient Relations Representatives

Patient Relations Representatives are available to assist patients and family members in resolving grievances and complaints. If you have a complaint that has not been settled immediately by a staff member or care provider, a Customer Service Representative will meet with you to review the issue, coordinate investigation and evaluate methods of resolution.Customer Service Representatives can also be a resource for helping you get the services you need, such as financial assistance, interpreters, visual or hearing assistance, and more.

Environmental Services

Environmental Services is responsible for maintaining the cleanliness of your room and the rest of the hospital. If you have any concerns about the cleanliness of your room, please notify Environmental Services by calling 298-7880, or talk to your nurse. Environmental Services workers clean every room before a new patient is assigned to it, including changing the linens. Your care team will also assist you if your linens need to be changed during your stay. If you need fresh a washcloth, towel, gown or pillowcase, please let your nurse know.

Click Here to learn about our most recent COVID-19 updates including vaccine information, visitor restrictions, and more.