Outside Our Walls

Expert Care, Close to Home

At UC Health, we’re rethinking what healthcare can look like when it meets people where they are—geographically, emotionally and practically:

• UC Health moves beyond the walls of traditional healthcare by embedding family medicine physicians and behavioral health specialists like Dr. Caitlin DeLong within community clinics across the city. This model brings the expertise of an academic medical center directly into underserved neighborhoods.
• It’s a care model rooted in dignity and designed to build trust with a population that experiences many barriers to a healthy lifestyle. Clean clothes, food and human connection are as accessible as medical treatment.
• At locations like NeighborHub, patients can access walk-in care, behavioral health, dental services, and even an in-house pharmacy—all under one roof. No appointment? No insurance? No problem.

“One of my favorite things about working at NeighborHub is that we get to bring all the resources of UC Health to our patients—right here, where they live,” said Dr. Caitlin Delong, a family medicine physician and psychiatrist at NeighborHub. “It’s healthcare designed to meet our patients where they’re at.”

Are you looking for expert, accessible primary care? Call 513-475-8000 or get started online to find a family medicine physician through UC Health.

The collaboration of UC Health and NeighborHub Health increases access to the resources of a leading academic medical center by delivering care in spaces that meets patients where they are.

Breaking Down Barriers to Access

For many patients, simply reaching a clinic or affording care can feel impossible. UC Health and NeighborHub actively work to reduce common barriers to access to care. The facility combines behavioral health services, a walk-in primary care clinic, dental care, and an in-house pharmacy, all under one roof.

“A lot of our patients are dealing with untreated mental health conditions that affect their ability to stay housed, get food, or manage chronic illnesses,” Dr. Delong explained. “By providing integrated behavioral and medical care, we’re supporting them in stabilizing their health and their lives.”

The behavioral health team doesn’t just serve patients on-site. They’re embedded across multiple locations—shelters, outreach efforts, and more—ensuring consistent care for individuals wherever they are in their journey.

Designed for Dignity

NeighborHub is more than a clinic; it’s a safe, welcoming space where patients are seen, heard and valued. From the moment patients check in with the patient navigators to the final step of picking up medications, the experience is designed around respect and human connection.

“Because of past trauma or systemic barriers, many patients have a deep distrust of the healthcare system,” said Dr. Delong. “So, we lead with kindness, and we meet people where they are—literally and emotionally.”

Humanity is embedded in everyday interactions. If a patient hasn’t eaten in days, staff can provide a warm meal from the clinic’s fridge. A resource closet offers clean socks, clothing, and basic hygiene items. These “little things” are sometimes the most meaningful—and essential—parts of care.

Same-Day Walk-In Care

One of NeighborHub’s most impactful features is its walk-in clinic. Patients don’t need an appointment to be seen. Whether it’s a medication refill or a long-overdue check-up, the care team makes space for them, often the same day.

“We’re one of the few places offering this kind of open-door model,” Dr. Delong shared. “It reduces missed appointments, but more importantly, it makes care feel possible again.”

Early intervention can lead to better outcomes. Identifying health issues before they escalate allows for timely treatment and improved long-term health.

A Model of Academic-Community Partnership

The partnership between UC Health and neighborhood clinics is a powerful example of academic medicine in action—delivering access to leading physicians right where people are. Medical students, residents and faculty rotate through clinics, gaining hands-on experience in compassionate, community-centered care.

“We’re not just here to deliver care,” said Dr. Delong. “We’re here to build trust, empower patients, and train future providers to lead with empathy.”

More Than Medicine

At its core, NeighborHub isn’t just about access to doctors or prescriptions; it’s about restoring dignity and building relationships that help people thrive.

“My patients inspire me every day,” said Dr. Delong. “They’re navigating incredibly difficult circumstances with grit and courage. It’s my privilege to come alongside them—not only as their provider, but as their advocate—as they work toward a healthier tomorrow.”

“No matter your diagnosis or your story, you are welcome here. We see you. We’ll walk with you.”

Through UC Health partnerships with community-based health clinics like NeighborHub Health, care doesn’t stop at the hospital doors—it reaches into the community, driven by a shared mission: to make healthcare accessible, dignified and deeply human.

You deserve care that fits your life. Call 513-475-8000 or find a UC Health family medicine provider online today.