Legal & Compliance
Code of Conduct
All UC Health employees, contractors, vendors and others doing business on behalf of UC Health must adhere to UC Health policies, procedures and the following Code of Conduct.
1. Speak Up/Voice Your Concern
Everyone has a duty to report any activity that appears to violate applicable laws, rules, regulations, accreditation standards, standards of clinical practice, UC Health policies or this Code.
2. Follow Ethical Business Practices
Adhere to the professional organization standards for responsible and ethical business practices applicable to your role at UC Health.
3. Business is Earned, Not Bought
Do not provide or accept anything of value in exchange for a patient referral or agreement to do business. Do not accept or give gifts against UC Health policy.
4. No Snooping
Use patient information only when needed to perform a job function. Individuals should always secure emails, papers, electronic files, system access and other documents that contain patient-protected health information or company confidential information.
5. Integrity of Billing, Finances and Records
Billing and financial practices must comply with all applicable laws, rules and policies. Individuals who handle patient charges, claims and records must accurately document and report services and supplies. We are responsible for the accuracy and safekeeping of documents and records.
6. Disclose All Conflicts of Interest
Individuals’ outside activities may not interfere with making objective decisions at UC Health. Potential conflicts of interest must be disclosed.
7. Professional Licenses/Certifications and Courtesies
Any individual whose job requires a professional license or other credential is responsible for keeping them current and complying with the standards of their respective discipline. No individual may extend a professional courtesy or offer to provide services for free or at a discount in exchange for healthcare services either at UC Health or elsewhere.
8. Diversity, Equity and Inclusion
UC Health extends equal employment opportunities to all applicants based on their qualifications. We fairly treat all patients and individuals without regard to race, color, religion, sex, national origin, gender identity, age, disability, sexual orientation, military or protected veteran status, genetic information, ancestry or any other status protected by applicable law.
9. Adherence to Workplace Conduct Standards
Follow the HR Standards of Conduct and other policies prohibiting solicitation, harassment and other types of disruptive or unprofessional behavior.
10. No Retaliation for Reporting a Concern
There is no retaliation or consequence against anyone who reports a potential violation of law, regulation, rules or policy in good faith.
* This Code highlights important themes of ethical business practices but is not meant to include every topic. For detailed guidance on a topic, please access UC Health’s full list of policies and procedures on the Intranet Policies > Policy Portal Search C360 Policy Portal.
Our Code of Conduct is supported by our PRIIDE Values and describes our commitment to serving our patients, our community and one another.
Our PRIIDE Values:
- Putting People First
- Showing Respect
- Acting with Integrity
- Embracing Inclusion
- Seeking Discovery
- Offering Empathy
Ways to Report a Concern
- Discuss the matter or concern with your supervisor.
- Contact the Compliance and Business Ethics Department at 513-585-7224 or compliance@uchealth.com.
- Contact the Compliance HelpLine at 866-585-8030 or submit a HelpLine report on the Intranet. You may choose to remain anonymous.
Message from the President
At UC Health, we are more than just a healthcare provider; we are the region’s academic health system dedicated to advancing medicine and offering hope to our patients and their families. Our commitment to excellence is rooted in our PRIIDE values, and our Compliance and Business Ethics Program plays a vital role in upholding these principles.
Our comprehensive, values-based Compliance and Business Ethics Program – and its Code of Conduct – guides how we interact with patients, our community, and each other. It emphasizes our shared common values and culture which guide our everyday actions as we deliver healthcare compassionately and act with absolute integrity. It also has resources to help resolve concerns about appropriate conduct in the workplace.
If you have questions about the Code or suspect any violations, please reach out to your supervisor, another member of management, the Compliance and Business Ethics Department, or the Compliance HelpLine. Rest assured, there will be no retaliation for raising concerns about or for good faith reporting of possible improper conduct.
Our commitment to serving the Greater Cincinnati community and beyond with world-class care and integrity is strong. You can count on our actions being in line with our words.
Everyone is encouraged to fully embrace the spirit of the Code of Conduct and to follow its guidelines. In the spirit of a united UC Family, we ask for your support in upholding these values and this Code, which are essential to our vision of becoming a Best Place to Work and Learn and a 5-Star Health System.
Cory Shaw
President & CEO
UC Health