General Pharmacy Services

Why might I use UC Health Specialty Pharmacy?

Some medications are hard to find or require special handling, storage, or close monitoring. Our team partners with you and your care provider to make sure you receive your medicine safely and on time. We coordinate insurance coverage, offer personalized education, and deliver medication right to you. Our goal is to support you through every step of treatment for conditions such as rheumatoid arthritis, hepatitis C, Crohn’s disease, multiple sclerosis, ulcerative colitis, cancer, and after solid organ transplant.

What are your hours of operation?

We’re open Monday–Friday, 8:30 a.m.–5 p.m. (closed on major holidays).
Curbside pickup at the Specialty Pharmacy is available Monday–Friday, 9 a.m.–4 p.m.

Where is the Specialty Pharmacy located?

3200 Burnet Ave, Cincinnati, OH 45229

The Specialty Pharmacy does not have an indoor pickup window. Curbside pickup is available during designated hours.

Where can I pick up my specialty medication?

In addition to curbside pickup at the Specialty Pharmacy, specialty medications can also be picked up at:

• UC Health Discharge Pharmacy

• UC Health Blood Cancer Healing Center Pharmacy

Specialty medications may also be picked up at select UC Health retail pharmacy locations.

How do I contact UC Health Specialty Pharmacy?

Call 513-585-9700 or 1-855-779-6245 (toll-free) during business hours.
A pharmacist is available after hours for emergency situations.

Will UC Health Specialty Pharmacy contact me?

Yes. We will call to:

• Arrange your first fill and refills

• Provide medication counseling

• Confirm delivery or pickup details

Please call us if your address, phone number, or insurance changes; if you have questions about your medication; or if you notice a delay or possible error.

How do I share feedback or file a complaint?

You may call us anytime with questions or concerns. To file a complaint, you can complete a patient complaint form or contact us directly at 513-585-9700 or 1-855-779-6245 (toll-free).

Medication Access & Coverage

How much will my medication cost?

Your copay depends on your insurance plan. We’ll share your exact cost once your prescription has been processed.

What if my insurance company doesn’t cover my medication?

We work directly with your physician and insurer to request coverage. If coverage is denied, we will contact you and your provider to discuss next steps or alternative options.

What if I am uninsured or cannot afford my medication?

We can help you explore payment options. UC Health can assist with applications for public assistance or discount programs based on income, family size, and residency. Some patients may qualify for help through drug companies or charitable foundations. We can also connect you with UC Health’s Financial Assistance Program to review eligibility and enroll if appropriate.

Will my insurance allow UC Health to dispense my medication?

We dispense medications for most insurance plans. If your insurance requires you to use another pharmacy, we will help transfer your prescription to an eligible pharmacy of your choice.

Does UC Health Specialty Pharmacy carry all specialty medications?

We have access to most specialty medications. If we are unable to obtain a specific medication, we will contact you and arrange to transfer your prescription to a pharmacy that can provide it.

Refills & Delivery

How do I order refills?

A pharmacy technician or pharmacist will call you 7–10 days before you run out of medication to schedule your refill. If you ever need help sooner, please call us during business hours.

How will my medication be delivered?

We deliver through UPS, USPS, or courier services. During refill scheduling, we’ll confirm your preferred delivery method and address to ensure timely arrival.

Do I need to be home to sign for my delivery?

It depends on the service:

• USPS: No signature required

• UPS: You may choose to sign or not

• Courier: You must be home to receive and sign for your medication

Can I pick up my medication in person?

Patients cannot enter the specialty pharmacy directly. You may use curbside pickup or pick up your medication at:

• UC Health Hoxworth Pharmacy

• UC Health Physician Office Pharmacy

• UC Health West Chester Pharmacy

Can you fill my non-specialty medications?

We typically do not fill non-specialty prescriptions. If one is sent to us, we will transfer it to your preferred pharmacy.

Medication Safety

What should I do if I have an adverse reaction?

If the reaction is serious or life-threatening, call 911 or go to the nearest emergency room.
If it is not life-threatening, contact us or your prescribing provider to review your symptoms and decide on next steps.

Can I return my prescription?

Most prescription medications cannot be returned. If you believe your medication is defective or have concerns about it, please call us so we can help.

How do I dispose of unused or expired medications?

Medication disposal boxes are available in the lobbies of Hoxworth, Physicians’ Office Building, and Discharge Pharmacies through the Prescription Drug Take Back Program.

Helpful resources:

• FDA: Where and How to Dispose of Unused Medications

• Ohio Board of Pharmacy: Drug Disposal Resources

Need help?

Call 513-585-9700 or 1-855-779-6245 (toll-free).
We’re here to support you every step of the way.