At UC Health Specialty Pharmacy, our goal is to guide you through every step of your medication journey with compassion, respect, and evidence-based support. We work closely with your provider and care team to offer personalized medication education, help coordinate insurance coverage, and provide ongoing assistance throughout your treatment.

Below, you’ll find your rights as a patient—as well as the responsibilities that help us deliver safe, timely, and effective care.

Your Rights

Receive considerate, respectful care

You will be treated with dignity at all times. We provide services to all patients—regardless of race, nationality, sex, age, sexual orientation, gender identity, genetic information, military or veteran status, disability, diagnosis, or religious beliefs.

Understand the services we provide

We will share clear information about our services, including the Patient Management Program—its goals, features, and any limitations, changes, or discontinuation—whenever you request it.

Receive information about your medication

Clinical pharmacists are available 24 hours a day to answer questions. You will also receive written drug information with your prescription. You have the right to speak with a healthcare professional whenever you need support.

Know who is caring for you

Each time you contact the pharmacy, our team will provide their name and job title. If you request it, we will connect you with a supervisor or another healthcare professional.

Expect privacy

Your medical information—shared through conversations, messages, or your medical record—is kept confidential as required by state and federal law. You or your approved representative may access your health information as allowed by law. Personal health information is shared with the Patient Management Program only in accordance with privacy regulations.

Participate in your care plan

You may take part in creating and updating your care plan. We encourage you to ask questions about your treatment, medication therapy, or the Patient Management Program at any time.

Understand medication costs and payment options

Before we fill your prescription, we will review your medication cost and payment options with you. When possible, we will help you apply for available assistance programs.

Make choices about your care

You may decline participation, revoke consent, or withdraw from the Patient Management Program at any time. You may also choose your own prescriber and preferred pharmacy providers.

Report concerns about your care

If you have a concern or complaint, you may call 513-585-9700 or submit a patient complaint form included in your welcome packet or online at uchealth.com/pharmacy/specialty.

Your Responsibilities

Keep your information updated

Please contact the pharmacy whenever your medical information, address, phone number, insurance, or payment method changes. You should also inform your treating provider that you are participating in the Patient Management Program.

Provide information when requested

You may be asked to submit forms related to financial information or participation in the Patient Management Program. Providing this information helps us coordinate your care safely and efficiently.

Ask for clarification

If you ever have questions about your medication, dosage, side effects, or treatment plan, please contact the pharmacy. We are here to help you feel confident and informed.

Provide timely payment for services

Except where prohibited by law, you are responsible for any charges not covered by your insurance or medication assistance programs.