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COVID-19 Resources

Visitor Restrictions During COVID-19

We know your loved ones play a vital role in your care journey. We’re committed to welcoming visitors and helping to create a more healing environment for all.


UC Medical Center

Visitor Hours and Restrictions

  • Adult ICUs: Open to two visitors per patient at a time from noon to 6 p.m. daily. Visitors may swap out.
  • NICU: Two visitors per patient at a time from 9 a.m. to 9 p.m. daily. Visitors may swap out. Parents are permitted to visit 24 hours a day, as long as the two-visitor limit is followed.
  • Emergency Department: Open to one visitor per patient at a time, 24 hours a day. The visitor may swap out.
  • Ridgeway 5 and Ridgeway 6 (Psychiatry): Open to two visitors per patient per day 4–8 p.m. Monday through Friday, and 2–8 p.m. on the weekends.
  • Labor & Delivery, Mother/Baby and High-Risk Antepartum: Open to four visitors at a time. Visitors may swap out. Visitors under the age of 14 must be accompanied by an adult and must be the child of the patient.
  • Patients receiving end-of-life care: Exceptions made on a case-by-case basis at the discretion of the care team.
  • Patients who may be harmed by not having in-person visits from family at all times (juveniles, special needs, etc.): Exceptions to visitor hours made on a case-by-case basis at the discretion of the care team.
  • Patients with COVID-19 or pending COVID-19 Test: Exceptions can be made on a case-by-case basis in special circumstances at the discretion and agreement of the care team.
  • All other floors/patients not listed above: Open to all visitors from 9 a.m. to 9 p.m. daily.

Other Requirements

  • Visitors under the age of 14 should be accompanied by an adult, unless specified otherwise by the care teams.
  • Visitor must wear a mask that covers the nose and mouth, or the surgical mask that we provide, at all times, including while in the patient’s room. Cloth masks are not allowed.

Visitor Check-In

  • Check in at the front desk, where visitors will receive a sticker indicating their visitor status. Visitors should keep this sticker visible at all times.
  • Visitors should report to the nurse’s station before entering the patient’s room.
  • Wash their hands (or use hand sanitizer) prior to entering the patient’s room and when leaving.
  • Stay in the patient’s room for the duration of the stay, except when visiting the cafeteria.

Visitors who do not follow these guidelines will be asked to leave the facility.

West Chester Hospital

Visitor Hours and Restrictions

  • ICU and stepdown units: Open to two visitors per patient at a time, from 2 p.m. to 7 p.m.
  • Inpatient units: Open to any number of visitors from 9 a.m. to 9 p.m.
    • If a patient’s surgery is completed at/around 9 p.m. (when visiting hours are ending), and they are being transferred to their inpatient room, we will permit families/loved ones of patients to spend some time with them when the transfer is complete. Once the patient is settled (within an hour or two), family members will be able to leave and return the following day.
    • Overnight visitors must be requested through the unit clinical manager or through the Patient Movement Center (PMC).
  • Emergency Department: Open to two visitors per patient at a time, 24 hours a day.
  • Patients receiving end-of-life care: Exceptions made on a case-by-case basis at the discretion of the care team.
  • Patients who may be harmed by not having in-person visits from family at all times (juveniles, special needs, etc.): Exceptions to visitor hours made on a case-by-case basis at the discretion of the care team.
  • Patients with COVID-19 or pending COVID-19 Test: Exceptions can be made on a case-by-case basis in special circumstances at the discretion and agreement of the care team.

Other Requirements

  • For medical/surgical inpatient units (1 PCT, 4 PCT, 5 PCT), all ages are welcome to visit. For all other units, visitors must be at least 15 years of age.
  • Visitor must wear a mask that covers the nose and mouth, or the surgical mask that we provide, at all times, including while in the patient’s room. Cloth masks are not allowed.

Visitor Check-In

  • Check in at the front desk.
  • Visitors should report to the nurse’s station before entering the patient’s room.
  • Wash their hands (or use hand sanitizer) prior to entering the patient’s room and when leaving.
  • Stay in the patient’s room for the duration of the stay, except when visiting the cafeteria.
  • Check out at the nurse’s station when they are ready to leave.
  • Visitors who do not follow these guidelines will be asked to leave the facility.

Daniel Drake Center for Post-Acute Care

Per the Ohio Department of Health and CDC guidelines, our visitor policy takes into account the various levels of care we provide at Daniel Drake Center.

Visitor Hours and Restrictions

  • Open to two visitors per patient per day from 9 a.m. to 9 p.m.
  • Patients with COVID-19 or pending COVID-19 Test: Exceptions can be made on a case-by-case basis in special circumstances at the discretion and agreement of the care team.

Other Requirements

  • Visitors must be at least 16 years of age.
  • Visitor must wear a mask that covers the nose and mouth, or the surgical mask that we provide, at all times, including while in the patient’s room. Cloth masks are not allowed.

Visitor Check-In

  • All visitors should report to the HUC stations located on each patient floor to be screened for signs and symptoms of COVID-19 prior to entering a patient’s room. 
  • Any visitor with COVID-19 symptoms will not be permitted to see patients.

Outpatient and Ambulatory Clinics

Visitor Restrictions

  • Two (2) visitors are permitted per patient, with some exceptions:
    • Patients with children are encouraged to safely leave children at home (with supervision) to limit exposure. If this is not possible, children are permitted to attend appointments.
    • This policy may vary for certain areas, including Infusion and Oncology offices. Please check with your provider for the latest information.

Other Requirements

  • Visitors must wear a mask that covers the nose and mouth at all times. Cloth masks are not allowed.