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COVID-19 Resources

Visitor Restrictions During COVID-19

We know your loved ones play a vital role in your care journey. We’re eager to welcome back visitors and help create a more healing environment for all.


Updated Nov. 19, 2020 at 9:30 p.m.

UC Medical Center and West Chester Hospital

  • One visitor per patient per day.
    • Exception: Patients receiving end-of-life care, at the discretion of the care team.
  • Visitation hours are from 9 a.m. to 7 p.m. with the following exceptions.
    • Emergency Department Hours: Visitors are allowed in our emergency departments 24 hours a day. In some cases, we may allow a visitor swap within a 24-hour period, with only one visitor at the bedside at any time.
    • UC Medical Center adult ICUs hours: Visiting times will be during a two (2) hour period determined as follows:
      • Odd-number rooms: 1–3 p.m.
      • Even-number rooms: 4–6 p.m.
    • West Chester Hospital ICU and Stepdown unit hours: 2–4 p.m.
  • Visitors may stay for the duration of visiting hours or at the discretion of the care team, but if they leave the hospital during those hours they will not be permitted to return the same day.
  • Each patient will need to designate one visitor for the day (cannot be multiple different visitors on the same day but can be a different visitor each day).
  • Visitors must be at least 15 years of age.
  • If visitors are older than 65 years of age, we encourage them to review CDC and ODH guidelines for individuals with advanced age and chronic medical conditions. If any of these apply, we recommend avoiding visits to patients in our hospitals.
  • No visitors are permitted to patients under investigation for COVID-19 or those with confirmed COVID-19. Loved ones are encouraged to use video chat on their personal devices to connect with patients who are not permitted visitors.
    • Exception: Patients receiving end-of-life care, at the discretion of the care team.
  • Visitors will be screened and must be free of any COVID-19 symptoms.
    • An employee will ask them a series of questions about symptoms and exposure and give them a visitor sticker.
  • All visitors are required to wear a mask while in a UC Health facility. If a visitor does not have a mask, they will be given one during the screening process.

While visitors are in the hospital, they must agree to the following, no exceptions:

  • Be screened at visitor entrances and pass the screening criteria.
  • Wear an approved dated sticker in a visible area.
  • Wear an approved face covering that covers the nose and mouth, or the surgical mask that we provide.
  • At all times while visitors are in the facility, their mask must cover their nose and mouth, even when they are in the patient’s room. Visitors who are unwilling or unable to comply with the surgical mask requirement will not be allowed to enter or remain in the building.
  • Before reporting to the patient’s unit, report to the main information desk where you enter to ensure you are able to visit the patient.
  • Once the visitor arrives on the patient’s floor or unit, please report to the nurse’s station prior to entering the patient’s room to ensure the patient is ready for them and to ensure that they are the visitor designated by the patient.
  • Wash their hands (or use hand sanitizer) prior to entering the patient’s room and when leaving.
  • Remain in the patient’s room the entire time that they are visiting.
  • Always stay at least 6 feet away from the patient (social distance).
  • Check out at the nurse’s station when they are ready to leave.
  • Lobby or other traditional public waiting areas within the hospital are not open. Visitors are not permitted in these areas.
  • Visitors who do not follow these guidelines will be asked to leave the facility.

Outpatient and Ambulatory Clinics

  • Patients are asked to come alone (without visitors) to outpatient or ambulatory appointments, with some exceptions:
    • Patients requiring physical assistance are permitted to bring one (1) individual.
    • Patients with children are encouraged to safely leave children at home to limit exposure. If this is not possible, children are permitted to attend appointments.
    • For pediatric patients or adult patients with legal guardians, parents/guardians are allowed to accompany the patient to their ambulatory appointments.
  • All patients and visitors will be screened for COVID-19 symptoms prior to entering a UC Health facility—and are required to wear a face mask while in a UC Health facility. Those who do not have a mask will be given one during the screening process.

Daniel Drake Center for Post-Acute Care

  • Drake is not allowing visitors for the Long-Term Acute Care (LTAC) and Skilled Nursing Facility (SNF) units, as well as the Encompass’ IRF that is operated in our facility.
  • Bridgeway Pointe will continue to allow some very limited visitation to its residents, which will be overseen by staff to ensure residents and family members follow masking and distancing requirements. 
  •  The VITAS Healthcare hospice unit, operated at the Drake campus, will also allow its patients some limited visitation rights as well.