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An e-visit is an online visit with a primary care provider that can be used as an alternative to a traditional office visit for certain nonemergency conditions. This is a fast, affordable and secure way to receive an online diagnosis and treatment plan for common medical conditions.


What is an e-visit?

An e-visit can replace a clinic appointment or certain urgent care visits. You won't need to wait for an appointment or leave the comfort of your home. An e-visit allows you to virtually visit your primary care provider by logging into your My UC Health (MyChart) account and answering a series of questions about certain nonemergency conditions.

Your provider will also be able to prescribe any needed medication directly through the e-visit to allow for easy pick-up of prescriptions at your pharmacy.

All e-visit communication occurs in writing through your My UC Health account. There is no video, visual, photo or verbal contact between you and the provider.

You can request an e-visit for the following nonurgent conditions, such as:

  • Back pain.
  • Sinus, cold and cough.
  • Diarrhea.
  • Eye irritation.
  • Urinary problems.
  • Vaginal irritation.
  • Headache.
  • Fatigue.
  • Heartburn.
  • Travel.

E-visits are not intended to be used for urgent conditions, and cannot be used for follow-up from motor vehicle accidents or for worker's compensation cases.

If you need urgent medical care, please contact your clinic by phone or find a nearby urgent care center. For medical emergencies, call 911 immediately.

In order to use this service, you must be at least 18 years of age and have been seen by your UC Health primary care provider in the last 12 months.


When can I start an e-visit?

You can request an e-visit Monday through Friday with a two (2) business day expected response time. 

If you already have a primary care provider at UC Health and have a My UC Health (MyChart) account, you can log on now to start your e-visit.


How much does an e-visit cost?

UC Health offers e-visits on a limited basis through My UC Health (MyChart) for a $35 fee. E-visits may be temporarily covered by some health insurance carriers. UC Health will send an invoice to patients' insurance carriers after each visit. If there is a remaining balance or if a patient does not have insurance coverage, a patient may receive a bill, not exceeding $35.

After accepting the terms and conditions of an e-visit, you may be asked for your insurance information.

If you do not complete the e-visit, you will not be charged. If you are redirected to the office, you also may not be charged.

If your e-visit ends with a decision that the physician needs to see you in the office at the next available appointment, the e-visit encounter is considered part of the preservice work of the subsequent office visit and not charged separately.


What can I expect during an e-visit?

Depending on the steps presented and questions asked about your symptoms, it can take 10–20 minutes to complete your e-visit request. You may be asked for details regarding your insurance, payment or medications. Please be prepared to fill in this information, as you cannot save your progress and finish later.

If you have had this condition treated in the office in the past seven (7) days, please call the office.