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Video Visits

Real-time video appointments with your doctor using a smartphone or tablet.

For questions, or if you are a new patient, give us a call.

513-475-8000

Your safety and the safety of your loved ones is our top priority. One way we are promoting a safe and healing environment for all is by offering video visits as an alternative to a traditional office visit for certain nonemergency conditions. From preventative care to follow-ups and everything in between, video visits with your doctor are an easy and convenient way to get the care you need without a trip to the office.  Talk to your doctor to see if a video visit is right for you.

My UC Health

My UC Health, also known as MyChart, is a free, safe and secure online tool that gives you direct access to your personal health information from your smartphone, tablet or computer anytime, anywhere. If you have a provider at UC Health, you can use your My UC Health account to request an appointment now.

Help Along the Way

Answers to Your Video Visit Questions

Video visits allow you to have a real-time video appointment with your doctor using a smartphone or tablet without having to come into the office. It’s an alternative to traditional office visits, giving you a fast and convenient way to connect with your doctor for things like follow-up visits and care for certain nonemergency conditions.

During a video visit, your doctor will discuss your health concerns, review your medical record information, and recommend a treatment plan. Your doctor may also be able to prescribe any needed medication and send a digital prescription to your preferred pharmacy.

A summary of your visit and any applicable prescriptions can be found in your My UC Health (MyChart) account.

Speak with your doctor to determine if a video visit is right for you. Your doctor’s office should help schedule your upcoming video visit. If you do not have the phone number for your doctor’s office or if you are a new patient, please call 513-475-8000.

If you already have a UC Health doctor, you can also request a video visit by logging on to your My UC Health (MyChart) account, selecting “appointments,” and then selecting “schedule an appointment.” When you book an appointment, your doctor’s office will provide you with advanced information on how you can prepare for your video visit.

Once your video visit is scheduled with your provider, log in to your My UC Health account, and follow the steps outlined below or click here to download our step-by-step on how to attend your video visit.

Reminder: Video visits are currently available on smartphones or tablets with an internet connection and a working camera, not on a computer.

Access My UC Health through your Apple© or Android™ device by downloading the free MyChart app.

  • Access the App Store or Android Market.
  • Download the app. It’s free.
  • Once the download is complete, launch the MyChart app and select the “UC Health” icon.
  • Log in by entering your My UC Health username and password.
  • Click “sign in”.

If you need assistance, call the My UC Health help desk at 513-585-5353.

24 hours before your scheduled video visit:

Log into your My UC Health account from your smartphone or tablet to make sure the video visit functionality works from your device. Here’s how:

  1. Make sure your device has a strong Wi-Fi or cellular connection so that you have at least three connection bars at the top of your screen. Data rates may apply.
  2. Log into My UC Health (MyChart).
  3. Select the appointments icon.
  4. Click on your video visit appointment.
  5. Select the test video button.
  6. Click ok to enable access to your device’s camera and microphone.
  7. Select the test video button again.
  8. You should see a message with the following wording confirming your smartphone or tablet is able to accept an upcoming video visit. If you do not receive this message, please call the My UC Health help desk at 513-585-5353 as soon as possible so they can assist you in resolving this issue before your actual video visit.

The confirmation message should read as follows: You’re all set! We found a working camera and microphone as well as an active internet connection. You can join video visits from this device.

5 minutes before your scheduled video visit:

Log in to your My UC Health account from your smartphone or tablet and select the begin visit button. You should see your face on the bottom of the screen along with a note similar to the image below stating that you are waiting for your doctor.

As with any appointment or visit, a video visit will have a cost associated with it. Video visits are temporarily covered by most health insurance carriers. UC Health will send an invoice to your insurance carrier after each visit. If you have a deductible, copay, or a remaining balance, you will receive a bill for the video visit appointment based on your benefits and defined by your insurance carrier.  If you do not have insurance coverage, you will receive a bill for your video visit appointment with a 40% discount applied.

You can request a video visit 24 hours a day, seven days a week through your My UC Health account. Your provider will contact you to schedule a time and date for your visit. Video visit appointments typically occur during regular office hours.

No. Video visits are not intended to be used for emergency care. If you are experiencing a medical emergency, call 911 immediately.

Your provider will determine if a phone visit is right for you based on the issues you identify when requesting your appointment. Please contact your doctor’s office to learn more.

Yes. Video visits are a feature of My UC Health (MyChart), a safe and secure online application that has the same security and confidentiality standards as traditional, in-person office visits. The technology complies with the Health Insurance Portability and Affordability Act (HIPAA) and meets all federal and state security and confidentiality requirements. Your doctor will conduct your video visit from a quiet, private location, and it is recommended you protect your own privacy by doing the same.

Video visits are currently available on smartphones or tablets with an internet connection and a working camera, not on a computer. Most technical difficulties can be resolved if you are able to successfully use your smartphone or tablet to log in to your My UC Health account at least 24 hours before your scheduled video visit to make sure the video visit functionality works from your device.   

If you are not able to confirm that your smartphone or tablet is able to accept an upcoming video visit by following the steps mentioned here, please call the My UC Health help desk at 513-585-5353.

If you have technical difficulties during your video visit, please contact your doctor’s office directly so they can assist you. If the technical difficulties cannot be resolved, your doctor’s office may offer to reschedule your visit.

Many patients across the nation experience more technical difficulties and dropped connections when trying to access video and sound applications on a computer desktop or laptop. Smartphones and tablets with functional cameras, microphones, and fast internet connections have a much higher success rate.

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