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Drake Center

Visitor Information


A patient or their representative has the right to choose who may and may not visit regardless of whether the visitor is legally related to the patient.

Patient privacy, confidentiality and wellness are taken into consideration when determining visiting hours for a patient. In some cases, visitation may be restricted because of patient clinical issues. However, limits on visitation shall never be based upon age, race, color, religion, genetic information, ancestry, military status or protected veteran status, sex, national origin, gender identity, disability, sexual orientation, or any other status protected by applicable law. Guidelines have been established to protect the safety and well-being of our patients, guests and staff.

VISITING HOURS**

Due to many reasons, our visiting hours may vary. 

We try to limit visiting hours for the following reasons:

  • To help patients stay focused on the medical care and therapy they are receiving.
  • To help ensure patients get the rest they need as part of the recovery process.
  • To be respectful of other patients, especially a patient’s roommate.

Visitors arriving after 9 p.m. and before 6 a.m. should enter through the north pavilion/main entrance lobby entrance (Galbraith Road side) as all other entrances are locked for safety reasons.

NOTE: If at any time a visitor becomes disruptive, interferes with patient care or violates a patient’s privacy, the care staff may restrict visits and/or insist that the visitor leave. 

In the Emergency Department, patients will need to limit their visitors to two (2) individuals in the exam room because of the smaller room size and potential for crowding. Other guests are invited to wait in the Emergency Department lobby.

Visitors are permitted only within the intended patient’s room and public areas of the hospital. Unless otherwise indicated, visitors are not permitted in unit kitchens, treatment rooms, chart rooms or other areas where supplies, medications and/or hygienic conditions must be maintained. 

Visitors who have chosen to stay overnight are not permitted to leave the respective unit after hours, except in the case of an emergency.

VISITS BY CHILDREN**

Children younger than 14 years may visit most patient care areas and all public areas of the hospital during regular visiting hours if accompanied by a parent or other  responsible adult. Children without supervision will be returned to the responsible adult. If a child shows symptoms of illness or infection, visitation may be restricted. For the safety and health of patients and visitors during flu season, special restrictions will be in place regarding visitation by children, particularly limiting visitation to the intensive care unit and maternity unit.

**We occasionally modify visiting hours to prioritize the safety of our patients and staff. It is recommended that you check our website or call ahead to confirm current hours.

LIMITATIONS TO VISITING

Visiting may also be limited by a patient, patient representative or physician request. In these cases, visitors will be asked in a courteous manner to leave promptly and quietly. Acceptable criteria for restricting visitors may include, but are not limited to: infection control, sudden change in patient condition, after-hours admission or  surgery, patient in active labor, patient death, illegal or questionable substances being introduced in a clinical setting, or other reasons as approved by the nursing manager or supervisor. Visitation may be restricted when clinically appropriate and ordered by a physician or as a result of a court order.

WE ASK FOR YOUR ASSISTANCE

To provide patients with optimal care and recovery, visitors are asked to conduct themselves in a quiet and well-behaved manner, encouraged to be considerate of their loved one’s needs and asked to keep their visits to an appropriate length of time.

Additional Requests

  • We ask that noise levels be kept to a minimum.
  • Alcohol, drug use and smoking are not allowed anywhere on the hospital campus.
  • Disabled visitors accompanied by a service animal may visit patients. In some cases, special arrangements may need to be made in advance with staff members in order to accommodate these visitors.
  • Visitors are asked to use the elevators marked for visitors.
  • Patients will not be allowed to visit other patients unless special circumstances exist. In a case where it is necessary for the patient’s welfare, staff members will make arrangements for a suitable time to visit.
  • Loitering is prohibited on all UC Health property. Loitering is defined as remaining on hospital property without a healthcare, business or other lawful reason to do so.
  • If you are a relative of a patient or a patient’s representative and would like to speak directly to the patient’s physician, please notify a member of the care team.