UC Health Discloses Medical Records Incident

CINCINNATI (Sept. 4, 2019) — UC Health is investigating a recent email phishing incident that may have involved patient information.

On July 6, 2019, UC Health learned of a phishing attack that led to unauthorized access to a limited number of UC Health employee e-mail accounts between July 6, 2019 and July 12, 2019. UC Health immediately took steps to secure the accounts and began an investigation, which is ongoing. A leading computer forensic firm has been hired to assist.

To date, the investigation has been unable to determine whether the unauthorized person actually viewed any emails or attachments to the emails in the accounts. UC Health is in the process of reviewing the emails and attachments in the accounts to identify patients whose information may have been accessible to the unauthorized person. UC Health expects that some patient information is contained in the accounts, including patients’ names, dates of birth, medical record numbers and clinical information.

UC Health continues to investigate this incident and anticipates notifying affected patients in the coming weeks. Although UC Health has no indication that any patient information has been misused, in an abundance of caution, UC Health has established a dedicated call center for patients to call with questions. If any patients have questions about this incident, please call 1-833-496-0187, Monday through Friday, 9:00 a.m. to 6:30 p.m. Eastern Time.

UC Health recommends that patients review the statements they receive from their healthcare providers. If they see services they did not receive, they should contact the provider immediately.

UC Health takes the privacy and confidentiality of its patients’ information very seriously, and deeply regrets any inconvenience or concern this incident may cause its patients. To help prevent something like this from happening again, UC Health is enhancing its email security and reinforcing education with employees on how to identify and avoid malicious emails.


About UC Health
UC Health is an integrated academic health system serving the Greater Cincinnati and Northern Kentucky region. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching – a combination that provides patients with options for even the most complex situations. Members of UC Health include: University of Cincinnati Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 800 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute; UC Cancer Institute; and UC Heart, Lung & Vascular Institute. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at UCHealth.com.

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