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Phone Visits

For your everyday health needs, phone visits are a fast, safe and convenient way to get the care you need.

For questions, or if you’re a new patient, give us a call.


When physical distance and safety are top of mind, phone visits are a simple alternative to a traditional in-office visit. You can connect with your healthcare provider over the phone to discuss your nonemergency conditions. Talk to your provider to see if a phone visit is right for you. 

My UC Health

My UC Health, also known as MyChart, is a free, safe, and secure online tool that gives you direct access to your personal health information from your smartphone, tablet, or computer anytime, anywhere. If you have a provider at UC Health, you can use your My UC Health account to request an appointment now.

Help Along The Way

Answers to Your Phone Visit Questions

A phone visit allows you to speak with your healthcare provider by telephone. There is no video visual or photo available during a phone visit. During a phone visit, your UC Health provider will discuss your health concerns, review your medical record information, and recommend a treatment plan. Your provider may also be able to prescribe any needed medication and send a digital prescription to your preferred pharmacy. 

A summary of your visit and any applicable prescriptions can be found in your My UC Health (MyChart) account.

Speak with your provider to determine if a phone visit is right for you. Your provider’s office should help schedule your upcoming phone visit. If you do not have the phone number for your office or if you are a new patient, please call 513-475-8000.

If you already have a UC Health provider, you can also request a phone visit by logging on to your My UC Health (MyChart) account, selecting “appointments” and then selecting “schedule an appointment.” When you book an appointment, your doctor’s office will provide you with advanced information on how you can prepare for your appointment.

Your provider will call you at the phone number you have on file at the time of your appointment. Please have your ringer on and be near your phone at that time. Your provider may call you from an unknown number. Please make sure your phone is not blocking calls from unknown numbers.

As with any appointment or visit, a phone visit will have a cost associated with it. Phone visits are temporarily covered by most health insurance carriers. UC Health will send an invoice to your insurance carrier after each visit. If you have a deductible, copay, or a remaining balance, you will receive a bill for the phone visit appointment based on your benefits and defined by your insurance carrier.  If you do not have insurance coverage, you will receive a bill for your phone visit appointment with a 40% discount applied.

You can request a phone visit 24 hours a day, seven days a week through your My UC Health account. Your provider will contact you to schedule a time and date for your visit. Phone visit appointments typically occur during regular office hours.

No. Phone visits are not intended to be used for emergent conditions. If you are experiencing a medical emergency, call 911 immediately.

Your provider will determine if a phone visit is right for you based on the issues you identify when requesting your appointment. Please contact your doctor’s office to learn more.

Yes. Phone visits are a safe alternative that has the same security and confidentiality standards as traditional, in-person office visits. The use of this technology complies with the Health Insurance Portability and Affordability Act (HIPAA) and meets all federal and state security and confidentiality requirements. Your doctor will conduct your phone visit from a quiet, private location, and it is recommended you protect your own privacy by doing the same.

If you have technical difficulties during your video visit, please contact your doctor’s office directly so they can assist you. If the technical difficulties cannot be resolved, your doctor’s office may offer to reschedule your visit.

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