West Chester Hospital

Patient & Guest Amenities


Café and Room Service: Our professional team of culinary experts, dietitians and customer service representatives will make every effort to provide you with nutritious meals that are prepared to your satisfaction. Your meals will be prepared fresh using the finest quality of products available.

Cafeteria Hours (subject to change):

  • Monday–Friday 7 a.m.– 6:30 p.m.
  • Saturday and Sunday 6:30 – 9:30 a.m. (breakfast), 11 a.m. – 6:30 p.m. (lunch/dinner)
  • Daily 11 p.m. – 1 a.m.

Room service is available for inpatients and their family members. You can order made-to-order meals when it’s convenient for you. Call 513-298-3287 (EATS) to order your meal. Our chefs work hard to ensure that your food is tasty and enjoyable. Your meal will be prepared fresh and arrive at your room within 45 minutes. During your stay, your doctor may place you on a special diet, or you may request a special diet if you are diabetic, vegetarian or have other dietary needs. A special diet menu can be provided, or a nurse can help you make appropriate choices from the menu. 

Picture menus are available for non-English speaking patients. Kosher and vegetarian options are available upon request.

Families and guests of patients may also order room service meals for a cost of $5 per meal. Visitor meals will be delivered to the room with the patient’s meals. Visitors can purchase a meal ticket in the cafeteria. Every unit is also stocked with snack options for patients and guests. Please speak with your nurse about choosing a snack that fits your nutritional needs. 

Vending Machines:

After hours, vending machines offering snacks and drinks are available on Level A outside the cafe, on the first floor in the Emergency Department and on the second floor in the same-day surgery waiting area.


The gift shop is located for your convenience on the first floor across from the elevators, and is open Monday through Friday from 7:30 a.m. to 7 p.m. The gift shop offers snacks, fountain drinks, meals to go, personal care items, gifts, jewelry, flowers and reading material. Due to the potential for updated hours, it is suggested that you call 513-298-7467 prior to visiting.


All mail, packages and flowers addressed to you will be delivered to your room. Mail received after your discharge will be forwarded to your home. Florists will be directed to deliver flowers received after your discharge to your home.


An automated teller machine (ATM) is located in the main lobby of the hospital.


At West Chester Hospital, we believe that every patient and guest has the right to exercise their own religious, cultural and personal values. We will respect your beliefs and assist you in addressing your spiritual needs. Our Faith Center, located on the first floor of the main lobby, is open 24 hours a day to all patients and visitors. We are also pleased to offer the pastoral care services of our clinically-trained staff, volunteers and student chaplains. Our Spiritual Care team represents the diversity of our global community and speaks multiple languages. Should you request the services or sacraments offered by local clergy, we are glad to arrange that service or sacrament for you. The Eucharist is delivered multiple times weekly for our Roman Catholic patients. Community clergy are encouraged to check in with our staff chaplains once they arrive on the hospital campus in order to brief them on infection control protocols and safety measures.


West Chester Hospital provides free wireless internet access to all patients and visitors, and electronic charging stations are available in the main lobby. To access the wireless internet service, you will need to have your own laptop, smartphone or tablet computer with wireless capability. West Chester Hospital does not provide computer devices for patients or guests.

The public access network is secure, with limited restrictions imposed on sites by the hospital to ensure an environment of respect and integrity toward patients, visitors and hospital staff. Sites that conflict with UC Health values are filtered.

As with all valuable items, we advise that you entrust your laptop to a relative or friend when it is not with you. Do not leave it alone in a room unless it is in a locked locker. West Chester Hospital and its employees are not responsible for damage, theft or loss of property brought into the hospital premises.


To connect your device to UC Health-provided wireless internet:

  • Make sure your wireless is turned on and not on airplane mode.
  • Under the wireless settings on your device, find the UCHealth-Guest+ wireless network and click Connect.
  • Using any web browser, such as Google Chrome, type in uchealth.com. You will be redirected to the UC Health

Guest Wireless Terms of Use page, read the Terms of Use and then check the box to accept and click Log In. If you have any questions for our IT technical support, please call 513-585-MYPC (6972).


To connect your device to UC Health-provided wireless internet:

  • Make sure your wireless is turned on and not on airplane mode.
  • Under the wireless setting on your device, find the UCHealth-Patient wireless network and click Connect.
  • When prompted for a password, enter UCHealth1 and then click Join/Connect.

If you have any questions for our IT technical support, please call 513-585-MYPC (6972).


West Chester Hospital works closely with Bella Baby to offer newborn photo portraits that parents, family and friends may purchase online. Visit bellababyphotography.com for more information. 


For your convenience, we are pleased to lend you a complimentary portable mobile device charger that allows you to charge your smartphone, laptop or tablet anywhere on the West Chester Hospital Campus with full mobility. Please return this device to the surgery information desk on the second floor when you are finished charging your device. If not returned within three days, your credit card will automatically be billed $55 (plus tax) for the cost of the charger. Please contact the surgery information desk with any questions by calling 513-298-8000.


Please contact Patient Relations at 513-298-8137 to inquire about lost and found items. Any item that is thought to have been stolen should be reported to Public Safety at 513-585-9890.