Patient Policies & Procedures

New patients

Our practice is always accepting new primary care patients. To learn more and schedule an appointment, call our West Chester location at (513) 475-UC4U.

Annual service plans

Providing Excellent Service Beyond Insurance Coverage

Primary Care Annual Administrative Fee
Annual $75

Our practices that meet certain established standards (listed below) and provide services above and beyond those covered by commercial insurance plans and Medicare require an annual administrative fee of $75.

Core Practice Standards

  • Care provided by board-certified providers with 10+ years of experience
  • Care provided at an accredited patient-centered medical home
  • Complimentary completion of forms when presented in conjunction with an office visit
  • Urgent appointments within 24 hours
  • Insurance billing coordination
  • Care coordination with other providers

Core Benefits

  • Complimentary completion of forms and physician letters when not presented in conjunction with an office visit
  • Receipt of monthly Women’s Center newsletter
  • Quarterly evening wellness seminars on current health topics with one of our providers, wine & cheese provided
  • 10% off vitamins & intimate retail products

In exchange for the annual fee of $75 a member of our staff will consult, coordinate and arrange for non-traditional and non-covered services such as, acupuncture, genetic assessment, sexual health, healthy cooking, weight management, and fitness/wellness. The costs of the services themselves are not included in this annual fee and will be your responsibility.


New-patient appointments and physicals: 30-40 minutes
Routine follow-up and urgent appointments: 15-20 minutes

Please help us serve you better by scheduling your physicals and routine follow-up appointments as far ahead as your schedule allows. We will gladly schedule appointments up to 12 months in advance.

Urgent appointments

Please call the office first thing in the morning if you have an urgent problem and feel you need a same-day appointment. Under most circumstances, one of the providers will be able to see you on the same day.

Pre-surgical evaluation appointments

Please schedule your appointment with our office as soon as you schedule your surgery. Advance notice is necessary (two weeks prior to surgery) to ensure there is ample time for any additional cardiac or pulmonary testing that may be necessary prior to surgery.