Our Staff


Medical Directors:  William Hinckley, MD, Air Care
Walt Lubbers, MD, Mobile Care
Chris Richards, MD, Mobile Stroke Unit
Assistant Medical Directors: Kelly Tillotson, MD
Program Director: Ruda Jenkins, MBA, BSN, RN, CFRN, CMTE
Comm Center Manager: Drew Hall, EMT-P, Pilot/CFI
Clinical Managers: Lisa Schlemmer, RN, BSN, CFRN, NR-P
Clinical Educator: Jacob A. Miller, DNP, MBA, ACNP, FNP, ENP-C, CNS, CCRN, CFRN, NRP, CCP-C, FP-C
Business Director: Nicole Pergram, RHIT, BSHA-HM
Business Manager: Linda Field, CMTE

Base Operations Supervisors:

Rob Hursong, EMTP, OFE, OFC
Jesse Moore, EMT-P
Administrative Assistant: Connie Squires-Kilby

Communication Center

All patient transport requests are dispatched through the Air Care & Mobile Care state-of-the-art Communications Center. We are committed to matching each patient with the most appropriate level of care and mode of transport. Working behind the scenes, our Communication Center team is the backbone of our program. During peak hours, the Communications Center is staffed with a nurse clinical coordinator and two communications specialists. They manage flight logistics, as well as triage all ground patient transport requests. Each member of the communications team draws upon their diversity professional backgrounds to help ensure safe, efficient and patient-center transports.

Clinical Staff

Our staff comes from some of the busiest emergency departments, intensive care units and fire and EMS departments in the region. We require our Air and Mobile RNs, paramedics and EMTs to have strong clinical and transport backgrounds. On average, however, Air Care & Mobile Care RNs have more than 18 years of experience, while our Paramedics and EMTs have an average of 20 years of pre-hospital or medical transport experience.

Emergency Physicians

Air Care & Mobile Care is the only provider in the region to fly with a physician, including both scene flights and interhospital transfers. Our flight physicians are all emergency medicine physicians that have completed a rigorous flight physician orientation program. Attending level emergency physicians, as well as UC emergency medicine residents in their second, third, and fourth years of residency, make up our roster of outstanding flight physicians. UC’s emergency medicine program is considered to be one of the very best emergency medicine residencies in the nation. Currently, less than 10 percent of helicopter programs in the U.S. fly with a physician, even though the rest of the world an MD/RN crew configuration is considered standard of care in helicopter Air Ambulance (HAA).

Click here to virtually meet our emergency physicians.

Pilots & Mechanics

Keeping us safe in the sky, Metro Aviation Inc., pilots and maintenance teams have an average of 20 to 25 years of aviation experience. Metro Aviation pilots, who average more than 5,000 flight hours, bring a wealth of flying experience to the Air Care team, having flown in the Middle East, Europe, South America and Africa. Aviation services for UCH are operated by Metro Aviation Inc. To learn more about Metro Aviation go to www.metroaviation.com.


Since Air Care & Mobile Care transports are billed separately from hospital services, we employ a staff of professionals who are knowledgeable in the special needs and concerns relating to the billing of ambulance services. Our billing service is Golden Hour. Learn more about Golden Hour at www.goldenhour.com.