|Medical Directors:||William Hinckley, MD, FACEP, CMTE and Kyle Niziolek, MD|
|Assistant Medical Directors:||Brittney Bernardoni, MD, Jessica L. Koehler, MD, Robert C. Whitaker, MD|
|Program Director:||Julie Shaw, MSN, MBA, RN, CEN, NEA-BC, EMT-P|
|Comm Center Manager:||Drew Hall, EMT-P, Pilot/CFI|
|Clinical Managers:||Ruda Jenkins, MBA, BSN, RN, CFRN, CMTE|
|Clinical Educator:||Sharon Walsh-Hart, MSN, MEd, RN, CEN|
Base Operations Supervisors:
|Greg Newcomer, EMT; Ferenc Tirkala, EMT-P and Jesse Moore, EMT-P|
|Administrative Assistant:||Diane Messerschmitt|
|Staffing Coordinator:||Holly Hughes|
|Business Manager:||Linda Field|
All patient transport requests are dispatched through the Air Care & Mobile Care state-of-the-art Communications Center. We are committed to matching each patient with the most appropriate level of care and mode of transport. Working behind the scenes, our Communication Center team is the backbone of our program. During peak hours, the Communications Center is comprised of a two communications specialists and a nurse clinical coordinator. They manage flight logistics and dispatches the helicopters, as well as triage all ground patient transport requests. Each member of the Communications team draws upon the diversity of their other team members’ professional backgrounds to help ensure safe, efficient and advanced patient care.
Our staff comes from some of the busiest emergency departments, intensive care units and fire and EMS departments in the region. We require our Air and Mobile RNs, paramedics and EMTs to have strong critical care backgrounds and a minimum of five years of experience. On average, however, Air Care & Mobile Care RNs have more than 18 years of experience, while our Paramedics and EMTs have an average of 17 and 14 years of experience respectively.
Air Care & Mobile Care is the only provider in the region to fly with a physician or advanced practice nurse on every flight, including both scene flights and interhospital transfers. Our flight physicians are all emergency physicians that have completed a rigorous flight physician orientation program. Attending level emergency physicians as well as UC emergency medicine residents in their second, third, and fourth years of residency make up our roster of outstanding flight physicians. UC’s emergency medicine program is considered to be one of the very best emergency medicine residencies in the nation. Currently, less than 10 percent of helicopter programs in the U.S. fly with a physician, though in most of the rest of the world an RN/MD crew configuration is considered standard of care in helicopter EMS.
Click here to virtually meet our emergency physicians.
Keeping us safe in the sky, Metro Aviation pilots and maintenance teams have an average of 20 to 25 years of aviation experience. Metro Aviation pilots, who average more than 5,000 flight hours, bring a wealth of flying experience to the Air Care team, having flown in the Midle East, Europe, South America and Africa. The pilots and mechanics are employed by Metro Aviation, who also provide aviation services. To learn more about Metro Aviation go to www.metroaviation.com.
Since Air Care & Mobile Care transports are billed separately from hospital services, we employ a staff of professionals who are knowledgeable in the special needs and concerns relating to the billing of ambulance services. Our billing service is Golden Hour. Learn more about Golden Hour at www.goldenhour.com or call 844-445-6902.